webBASIS offers several channels for delivering support to our customers:

Live Chat Help Desk - The answer is only one click away with this innovative customer service tool. Present your question directly to one of our webBASIS customer service representatives. Available from 5:00am to 5:00pm Pacific Standard Time.

On-Line Help - Each of our Product Suites offers on-line help files that present the information you need in a clear, concise, searchable format.

E-Mail - Receive a response within 24 hours from our Customer Service group when you contact webBASIS via e-mail. (support@webbasis.com)

FAQ - Answers to common questions are easy to find in the Frequently Asked Questions (FAQ) area on the webBASIS web-site.

Telephone - webBASIS also offers 24 x 7 telephone support at
1.877.55.BASIS (22747) to ensure your communications and information management systems are up and running when you are.